BUSINESS REFORMS ACTION PLAN(BRAP) 2024 PART-B

SNo Area Sub-Area Reform Details
56 Investment Enablers
 Online Single Window system Approvals/Renewals Ensure that the following services are provided through the online single window System -
i. Obtaining Electricity Connection
ii. Obtaining Drwaing Approval from Electrical Inspectorate
iii. Obtaining Power feasibility certificate or sanction of power supply
73 Investment Enablers
 Online Single Window system - Decriminalisation Design and implement an online wizard/ system with the following features/information:
i. List of criminal provisions under various Acts including section/ rule
ii. Descriptions of provision with trigger/ event point for incidence of liability for business and relevant sector
iii. Type of offence and punishment
91 Land Administration
and Transfer of Land and Property		 Property Registration Implement a system to trigger the mutation/name change as soon as the property is registered at sub registrar office for the following processes:
i. Mutation at land records office
ii. Name change at Municipal Corporation for property tax
iii. Name change in Electricity and Water bills
92 Property Registration Mandate to Publish an online dashboard in public domain with following features:
i. Clearly publish the data on number of applications received and granted for mutation (at land records, utilities and ULBs), and the time taken to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
168 Obtaining
Utility Permits
 Obtaining Electricity connection States to have a system that allows online application submission,payment
and tracking of status without the need for a physical touch point for document submission for
i. Obtaining New electricity connection
ii. Obtaining Drawing Approval from Electrical Inspectorate
iii. Obtaining Power feasibility certificate or sanction of power supply and mandate that all applications are submitted online
169 Obtaining Electricity connection Reduce the number of mandatory documents required for obtaining the electricity connection to:
i. proof of identity of the user
ii. proof of ownership/occupancy (in case of owned/leased premise)
iii. Authorization document (in case of firm or company)
170 Obtaining Electricity connection Ensure that the regulator publishes monthly or quarterly the data regarding total duration and frequency of outages online in public domain
171 Obtaining Electricity connection Ensure that information on effective tariffs are available online, and that customers are notified of a change in tariff ahead of the billing cycle
172 Obtaining Electricity connection Discoms to notify customers of planned outages (maintenance and load shedding) for next 1 month in advance
173 Obtaining Electricity connection Stipulate that charged electrical connections (up to 150 KVA) is provided within Seven days (where no Right of Way (RoW) is required) and in Fifteen days where RoW is required from concerned agencies
174 Obtaining Electricity connection Mandate to Publish an online dashboard in public domain with following features:
i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
175 Obtaining Electricity connection Design an online system for e-payment of bills on the portal of the discoms
176 Obtaining Electricity connection Mandate DISCOMS to design and publish an online dash board in public domain to provide information on quality of electricity service supply division wise having following parameters and updated on real time basis:
i. Average Hours of Steady supply voltage supplied to consumers per week
ii. Number and hours of disruptions/ power cuts per week
iii. Reason for power disruptions
177 Obtaining Electricity connection Establish an Online Grievance Mechanism and define working procedures and escalation matrix (including service timelines, reverting to business etc.) for Grievance handling
178 Obtaining Electricity connection i. Mandate external electricity installation works typically carried out by a licensed professional/ company
ii. Mandate the frequency of the following:
a. Inspection by contractor/company that performed external installations
b. Issuance of certificate of compliance by contractor/company
c. Check quality of external installation works by contractor/company
iii. Mandate the quality check or final inspection by a third party to ensure the quality and safety of external electricity installations